Our Work Home-services franchise network

A command center for an organization's AI agents

A multi-agent orchestration platform that lets an organization deploy, govern, and scale AI agents across teams and channels — with role-based control, audited execution, and a live view of every run.

IndustryHome-services franchise network
DeliveredJuly 2026
Services AI IntegrationEnterprise AutomationWeb Development
4 channels
Slack, Telegram, Discord, and WhatsApp
01 · THE PROBLEM

A chatbot is not a workforce.

The network wanted AI agents doing real work across many teams and sub-accounts. Off-the-shelf bots had no concept of an organization, no governance, and no record of what they did.

Governance

Who is allowed to do what?

Agents needed roles, scoped tools, and escalation policies — the same structure as staff.

Visibility

What did the agent actually do?

Every run needed a step-by-step trace, a delegation tree, and a cost attached to it.

Coordination

How do agents hand work to each other?

Delegation needed approval gates and routing rules, not a free-for-all.

02 · THE APPROACH

Run AI like a team.

  1. i.

    Model the organization first.

    Org → sub-account → team → user, with role-based access and a seat registry defining each agent's responsibility, authority, tools, and escalation path.

  2. ii.

    Run every agent on a state machine.

    Each run is traceable, replayable, schema-validated, and time-boxed — with the cost of every step recorded.

  3. iii.

    Put them on every channel.

    Slack, Telegram, Discord, WhatsApp, and voice, backed by shared memory and an organization-wide knowledgebase.

03 · SYSTEM ARCHITECTURE
Channels & triggers
Slack · Telegram · Discord · WhatsApp · schedules · webhooks
Agent orchestration platform
Seats · delegation · flow engine · run engine · guardrails
PostgreSQL + pgvector
Memory · knowledge graph · runs · audit log
Also connected
OpenAI · Anthropic · Google · OpenRouter (tiered routing)GoHighLevel CRMGmail & Google CalendarWeb searchVoice — text-to-speech and speech-to-text
04 · CORE CAPABILITIES

What the system does.

CAP 01 · Multi-tenancy

Governance built in

Org, sub-account, team, and user hierarchy with role-based access, data isolation, seat templates, and sub-account-scoped tools.

RBAC / Seats / Isolation
CAP 02 · Agents

A workforce, not a bot

Orchestrator, worker, reviewer, and scheduled agents. Inter-agent delegation with approval workflows, and self-improvement proposals gated by a human.

Delegation / Approvals
CAP 03 · Execution

Every run auditable

State-machine runs with live steps, pinned replay, tool schema validation, timeouts, a stale-run reaper, and per-step cost tracking.

Traces / Replay / Cost
CAP 04 · Memory

Knowledge that compounds

Persistent memory with semantic search, auto-summaries, an org knowledgebase, a linked knowledge graph, and a fact-checking pipeline that flags contradictions.

pgvector / Graph RAG
CAP 05 · Flows

Deterministic orchestration

A visual, n8n-style builder with triggers, steps, gates, and routers — plus concurrency guards, resume, retry, and test-step APIs.

Flow builder / Gates
CAP 06 · Channels & voice

Wherever the team is

Four messaging platforms with image understanding, proactive scheduled messaging, ambient monitoring, and a per-agent voice mode.

Slack / WhatsApp / Voice

Run AI like a team, not an experiment.

Govern

Roles, scopes, and escalation for every agent.

Observe

Every step, every cost, every handoff visible.

Scale

New agent, new seat, new channel — without new risk.

05 · THE RESULT

What changed.

The network can stand up a new AI agent, give it a seat, scope its tools, and put it on a channel — then watch it work, step by step, with the cost of every run in front of them. Agents coordinate with each other under human approval instead of running loose.

It’s the difference between “we tried AI” and “we run AI.”

06 · TECHNOLOGY FOUNDATION

Built on.

Frontend
ReactViteTailwind CSSshadcn/uiTanStack QueryReact FlowThree.js
Backend
Node.jsExpressTypeScriptDrizzle ORMPinoAES-256-GCM at rest
Data & AI
PostgreSQLpgvectorOpenAIAnthropicGoogle GeminiOpenRouterMCP
Integrations
GoHighLevelSlackTelegramDiscordWhatsAppGitHubGmailGoogle CalendarTavily

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